Client Groups

National Assembly of Wales



A scene from a role play scenario where Richard Marshall together with others, enter the debating chamber at the National Assembly of Wales, to make a protest. Security staff act to remove the individuals using skills learnt during the session.



Security members of staff at the National Assembly of Wales were instructed in the use of effective communication skills and a variety of restraining techniques to deal with confrontational situations.

Due to the nature of this clients work, basic restraint techniques were also incorporated within the training session. Role plays are used to demonstrate that learning has taken place within the actual working environment.

Cardiff Bus

Conflict Solutions, delivered conflict management to all drivers employed by Cardiff Bus. Staff receive training in the use of various strategies which can be used to defuse confrontational situations when dealing with aggressive and confrontational passengers.

               Various scenes from role plays scenarios conducted at Cardiff Bus

Richard Marshall, plays the role of an aggressive passenger about to remonstrate with the driver.

The driver is threatened by a drunken passenger who is in possession of a whiskey bottle.

Richie and Vince present the Managing Director of Cardiff Bus, Mr. David Brown, with a certificate after providing personal safety training, for all drivers and inspectors at the company.





N.S.P.C.C. Cardiff

Staff practice basic blocking techniques during a breakaway and self defence session.

Recent Clients

Private Sector

Lloyds Black Horse
Business Eye Wales
Business in Focus
Geldard Solicitors (Cardiff, Nottingham, Derby)
St. David's Hotel and Spa
Keep Wales Tidy
Cardiff City Transport Services (Cardiff Bus)
South Wales Fire & Rescue Service
Target Group Ltd.
Lakeland Limited
UWIC - Managerial Staff
Swansea University
Appeals Service (Cardiff)
UNISON - South Wales
 

Local Authorities

Cardiff County Council
Trading Standards
Food Hygiene Inspectors
Park Rangers
Off Road Motor Cyclists
Enforcement Officers
Children's Leaving Services
Family Services
St. David's Hall

Rhondda Cynon Taf Borough Council
One 4 All Centre

Merthyr Tydfil County Borough Council
Waste Management Inspectors
Area Housing Officers
Highways Staff
Street Lighting
Enforcement Officers
Communities First

City & County of Swansea
Social Services


Security Sector

National Assembly for Wales - Security Staff
Welsh Office - Security Staff
Select Facilities (BBC - Cardiff) - Security Staff
Cardiff University - Campus Patrol Officers
UWIC - Campus Patrol Officers
Cardiff City Football Club - Ground Stewards
Wales Millennium Stadium - Stewards
Western Mail & Echo, Cardiff - Security Staff


Shipping Companies

Charles Willie & Co. Shipping (International shipping security)

Health Sector

Velindre Hospital, Cardiff
New Born Hearing Screening Services
Cervical Screening Services
Donor Services (Wales)
Breast Test Wales
Tenovus
George Thomas Hospice Care
Marie Curie Cancer Care
Welsh Blood Service
Rhondda Cynon Taf & Bridgend Health Trust
National Public Health Service (Wales)
Stop Smoking Wales
Newport Mind Organisation
General Practice Surgeries (South Wales)

Charitable Sector

Salvation Army
NSPCC
Barnardo’s
Shelter (Hereford, West Midlands & Bristol)
Leonard Cheshire Wales
Church Army, Clos Ty Bronna, Cardiff
Marylebone Project, London
All Wales People's First
Brynawal House (Alcohol rehabilitation Unit)
Valley of Hope, Rhondda
The Big Issue (Staff from Swansea, Newport & Cardiff)
Solas Cymru
Gofal Cymru
Innovate Trust
Adref
Coalition of Disabled People

Housing Associations

Cadwyn
Llamau
Charter Housing
Temp 2 Perm
Solas
Cymdeithas Tai Hafan

The Women's Aid Organisation

Victims of Domestic Violence - Amman Valley Women's Aid

Cardiff Women's Aid
BAWSO
Bridgend Women's Aid
Aberystwyth Women's Aid
Radnor Women's Aid
Abergavenny Women's Aid
Brecon Women's Aid
Neath Women's Aid
Llanelli Women's Aid
Lliw Valley Women's Aid
The Bridge Project
Amman Valley Women's Aid
Carmarthen Women's Aid
Hereford Women's Aid
Vale of Glamorgan Women's Aid
 

Members of staff from Vale of Glamorgan Women's Aid

Teachers

Caerphilly County Borough Council, Behavioural Teaching Unit
(experienced teaching staff providing educational support on a one to one basis for young people)

School Children 

Designed the NOF Self Defence training programme in conjunction with Cardiff County Council. Course delivered to year 6 students throughout Cardiff
Ysgol Plasmawr, Cardiff (ten week course)
Holy Family Junior School, Cardiff (ten week course)

 

Client Comments

'Fantastic training with excellent trainers. Thoroughly valuable day'
Ms. J. Rogers (Area Manager, Stop Smoking Wales)

The course was absolutely excellent and the feedback from those attended reflected this. The delivery and humour when dealing with this serious topic had the right balance and got the message across efficiently and effectively. it was undoubtedly the most interesting, informative and enjoyable course we have held at the surgery and i will be recommending you to other Practice Managers and have already informed the Local Health Board and the sponsors.
Ms. M. Thatcher (Practice Manager, Brynderwen Surgery, Cardiff

Totally awesome, fantastic training techniques - lots of lively activities to keep everyone involved and active. Thank you so much'
Ms. V. Deane (H.R. Manager, St. David's Hotel & Spa)

Excellent course, presenters are energetic and enthusiastic and it gave me a lot to take away and use. Very good.
Ms. S. Evans (H.R. Manager, Cadwyn Housing Association)

'Just a short note to thank you most sincerely for the Violence and Aggression training sessions that you provided for us recently. Your enthusiasm, commitment and dedication to the subject taught is to be commended.
Ms. A. Richards (Training Manager, Donor Services, Welsh Blood Service)

I am writing to you to express our extreme satisfaction for the delivery of the above training to all Business Eye staff.
Although I was unable to attend any of the sessions myself, the feedback has been very enthusiastic and positive. Your staff who delivered the training were humours, efficient and professional in their delivery and impressed many of the Business Eye staff to a level where they thought it was one of the best training sessions they have attended. The training was of great assistance to all staff and valuable for the future when dealing with clients.
I would personally like you to thank you and your staff for delivery of this training, which at times, I am sure, is not an easy topic for discussion.
Ms. L. Thomas (Business Eye Manager, Welsh Assembly Government)